Shipping policy

shipping and delivery

we ship across south africa and internationally.

south africa

orders over r2,500 ship free anywhere in south africa.

under that, delivery is charged at live courier rates, so you see your exact cost at checkout before you pay. as a guide, delivery is usually around r100 in gauteng and r150 to the rest of south africa, depending on the size and weight of your order.

in-stock pieces are dispatched within about a week. orders are sent with bobgo, and you'll get tracking details as soon as your parcel leaves the studio. delivery usually takes 2 to 5 working days, depending on where you are.

free collection in johannesburg

choose collection at checkout and pay nothing for delivery. we'll email you when your order is ready, with the address and collection times.

international

international orders are sent with tunl, insured and tracked all the way. rates are calculated at checkout and include duties and taxes, so there is nothing to pay when your parcel arrives.

made-to-order pieces

custom and made-to-order pieces take 4 to 6 weeks to make before they are dispatched.

packaging

every piece is wrapped by hand, using eco-conscious materials wherever we can, so it reaches you just as it left the studio.

need help?

email us at hello@rachaelwild.co.za and we'll help.